Washer door has not opened and has generated an error since new. Washer was replaced but same defect.

Numerous complaints to Miele who claimed it was our fault with poor detergent. Tried different detergents and minimal amounts - no effect. Now washer will not operate. Diagnosed as a defective door latch or defective computer or both.

Huge repair costs. Was a defect from day one but Miele said it was our problem which it was not.

Washer also required numerous rinses to get soap out due to not using enough water. Overall a very expensive washer that never performed, had a design defect and Miele refuses to do anything about it.

Product or Service Mentioned: Miele W4842 Washing Machine.

Reason of review: Bad quality.

Monetary Loss: $3000.

Preferred solution: Let the company propose a solution.

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