Hertfordshire, England
Not resolved
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money


I too have the same fridge (K 14820 SD ed/cs) and yep - the exact same issue. This product matches the "side by side" style freezer, (I have the freezer too) which incidentally has the exact same handle - but the refrigerator handle should be WAY more robust for the fridge because of course, (1) it will have more frequent usage and (2) it will have items in the door, making it a heavier door to open. (Did the designer/s not factor these obvious points into the design?)

My freezer door handle (you'll notice it in one of the photos) has never yet needed to be replaced and that's since 2011 when both items were delivered, and is still going strong.

I already paid (2 years ago) for a new handle for the fridge. The handle was then cracked and wobbly so I had to replace it.

Having realised just a couple months ago that the fridge handle seemed to be becoming a little loose/wobbly (again!) - this morning (12/10/16) it actually came off in my hand! It's completely sheared off. A nasty crack being the cause. This is clearly a design fault! This handle has only been going and in use for 2 years! So far therefore, it seems that this will happen every 2-3 years!? Madness! I cannot afford that! The handle itself is ridiculously heavy. There's no wonder that the thinner part of the aluminium mechanism cannot withstand repeated opening and closing of the fridge door, and it's at this same 'pressure' point where the handle has simply sheared off. It is a definite design fault!

We are NOT heavy handed. My husband works full time. My daughter is at school she's 13. I work part time. Therefore, it's not as if there's 20 people here full time, constantly using the fridge.


Miele have advised me to return the handle - which will be very expensive for me as its so heavy! I had saved and treated myself to these products and I wish I had never done so. I shall never buy a Miele product again. Oxon customer services are unsympathetic and frankly have not been very helpful so far. Onus seems to be always, but always, on the customer. This makes me feel like upmarket brands act arrogant just because of who they are.

Product or Service Mentioned: Miele K 14820 Sd Ed Cs Refrigerator.

Reason of review: Bad quality.

Monetary Loss: $121.

Preferred solution: 1. Answer my review point by point. 2. Send 2 x new handles to me WITHOUT ANY CHARGE so that I have at least 4 more years use out of an otherwise great fridge!.

  • Contstant Problem
Company wrote 0 private or public responses to the review from Oct 12, 2016.
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

Have the same issue - on a freezer. This since the freezer locks 'harder' I believe (at least mine does). The Price for the replacement is ridiculous - is a consumption material and should be priced accordingly!


Have the same issue!


janWe (elderly couple) have also had to replace two fridge handles within 4 years of new. First one under warranty and second as a "goodwill gesture".

Handle is obviously not 'fit for purpose'. Miele should admit the problem and supply redesigned handles free of charge. Nobody with this experience is going to buy another miele!Very impressed with Miele Customer Care (email version) though.

Email responded to within the hour and new handle arrived the next day. Did say we'll have to pay for the next one though.


I agree with your review.We had 3 handles go in a period of 6 years.The handle is made from cast iron which cannot be welded or repaired.They leave us no choice but to fork out on another very expensive handle that will not last very long.It’s really sad because it was an expensive fridge that was supposed to be of high quality but it fails to deliver and you ate left there standing with another broken handle.


Same problem, now onto 3rd handle - they last less than a year with our family of 6. Had to argue to get warranty on the most recent because the order (though not install date in our house) was over 2 years ago.

Highly likely they will start to charge $150 a time from now on. Highly unlikely it was tested to 20 years usage.

Cardiff, Wales, United Kingdom #1330985

Just happened to mine too... exactly the same issue :-(

You May Also Like