After getting a response from Miele customer service that the damage to the washer door gasket is not covered by warranty, I'm left to consider the cost of replacing the door gasket. Actually, I accept that I'm responsible for this damage. Apparently a shirt tail or part of some garment was left hanging out and when the cycle started it was pulled into the washer as the drum started to spin thus ripping the gasket.
I had a Kenmore front loader for 12 years and never had any such problem. Better design, I think. Since I have a stacked dryer on top, I have to imagine the repair cost will be considerable since two techs will have de-stack the dryer first. I learned that the top panel of the washer must be removed in order to get at the inner gasket retainer band. Too bad for me that this machine is so difficult to repair.
So, a warning to all: make sure your laundry is safely tucked inside the washer before starting it! Miele does provide a brief graphical warning in the users guide but no mention of the ramifications.
More Review Details
|Diversity of Products or Services|
What I liked
- Delivery men
What I disliked
- Door gasket design
- Reason of review:
- Damaged or defective
- Product or service
- Miele W 1623 Front Load Washing Machine
- Review category
- Appliances and Electronics
You May Also Like
- "Dome melted and contacted company. Was offered replacement at a price and willing to pay but never received reply. Sent my shipping info but contact person said wasn't received. sent..."
- "Hi, I too have the same fridge (K 14820 SD ed/cs) and yep - the exact same issue. This product matches the "side by side" style freezer, (I have the freezer..."
- "I recently had my Miele washer model W 1926 worked on for almost $1,000.00. Now less than 30 days later the Miele washer is broke, again. I asked..."
- "Visitors to PSFIFACoins get not only FIFA 15 Coins for all the consoles and Xbox One and other devices but get them at cheap price too. One of the specialities..."
- "When my wife and I arrived at Villa del palmar, Edgar was there and ready to help up check in and find our room. The room was very clean and..."
- "I ordered a "Deluxe" funeral spray, shown. Their website said the Deluxe was what was pictured. I paid $107. I accidentally put "Jr." after my brother's name (my Dad was..."
- "Ordered hair stylist leggings mid November and haven't received them to date..."
- "Purchased a 2 pack of Apple 10 watt USB Power adapters for Ipad/Ipod. They sent me a 2 pack of the cheapest Apple power adapters that originally were sold with..."
- "Firstly, I purchased my 2015 Bitedefender Anti-virus online. I was then, recently offered an "early-bird" special , as a valued customer. I was led to believe that my new purchase..."