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We have a built-in Miele M8261 Microwave oven that is around 3.5 years old. The front panel came loose and dropped on one side, so we called up Miele service here in Singapore.

We were quoted $100 for the callout charge and that a new front panel would be $895. With GST over $1000 for the repair.

Thinking that they had misunderstood that the front panel was not broken, it was only loose we called back and were then told that they cant re-fix the front panel it can only be replaced.

Unwilling to pay this much I removed the knobs and detached the front panel, only to find its held on with double sided tape..!!!

Shame on you Miele. Firstly for using such a poor method of attachment in the first place. Secondly for refusing to carry out what is a very simple and quick repair (The replacement tape cost $4.90..)

Product or Service Mentioned: Miele Microwave.

Company wrote 0 private or public responses to the review from May 28, 2013.
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Anonymous
#1505402

Same thing happened to mine. Can I ask, what tape did you use? Did Miele provide it or you purchased it elsewhere?

Anonymous
to Anonymous #1506494

Miele were useless and didnt provide anything except an outrageous quotation.Plain and simple 3M general purpose double sided tape bought from a local hardware store is still going strong more than 5 years later.....

Anonymous
#1400150

Same problem

Same verdict

Bloody pathetic, cheap, disgusting quality

Testimony to form over function

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