I got a brand new machine, in a brand new home, new subdivision. I was calling Miele to find out how to get rid of the smell in my clothes, they recommended using vinegar and do sanitize wash, did it, did not work, they recommended using a descaling product, tried that did not work. Each time I called they suggested different things and nothing worked. Each time I called it was at least 20mins wait. Many times I had to put the phone down as I was calling from work and can not spend that much time on the phone.
Now they won't do anything, they are totally rude and unhelffull on the phone. They promise to call back and never do.
I spent so much money on a machine that they advertise they have the best service in the industry but I have never had worse service. They were rude and refused to listen.
I will never buy any Miele products again and recommend that no one buys there products ever.
Product or Service Mentioned: Miele Washing Machine.
Reason of review: Bad quality.