Update by user Sep 18
Now my guy at Miele in NJ moved on and I am trying to get a new person I can get up to speed on my Miele headaches.
Original review posted by user Sep 18
We bought the lot, oven, microwave, steam oven, 2 dishwashers, cook top, down draft, 36" fridge, 36" freezer and they all stink!I am 2 years in and I am on my 3rd down draft and it is broken, 2 fridges, 3 freezers, microwave handle fell off and the door discolored inside the glass, the cooktop was replaced once.
I have a person there to talk to in NJ but he does not respond, I have to hound him. Customer service stinks, it can take weeks to get someone out to fix this crap. At one point they told me 3 weeks to get the freezer repaired! What was I supposed to do for 3 weeks??
GE gets someone out in 24-48 hours. Sales people are just that, they will not and can not help with the after sales support.
Really, buy anything else.This stuff looks great but if anything goes wrong you are hanging out there a fool for throwing your good money down the drain.
Review about: Miele Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $50000.