My experience with MIELE after sales service and support in Sept 2017 is similar, 3 months to fix wine cooler and still not fixed, each phone contact with Miele one requires to allocate 20 to 40 mins, you get shuffled between planning, resolutions, technician team leader approval required and the person who takes your call. Im waiting on the phone now and 45 mins has elapsed listening to the same repeating tune that drops out when it repeats, further reminding you how long you have been waiting on the phone. Enjoy the Miele experience, brilliant at the sales process however if your Miele equip breaks expect the complete opposite experience, annoyance, frustration, calls not returned, no follow up, just marvellous !
Product or Service Mentioned: Miele Technical Support.
Reason of review: Poor customer service.
Monetary Loss: $500.
Preferred solution: Miele to provide a Service experience like how they Sell.
I didn't like: After sales service is a complete joke, Time taken to rectify a problem on the phone, No internal after sales service follow up, Way too slow to for a human to answer the phone.