This product was purchased on 30 May 2012 and installed by Mielle (Leigh and Matt). We soon realised that the wool and silk programs do not work. When the setting is Wool or Silk the duration goes to 20 mins, cannot be changed, sensor does not operate, little water comes out and the clothes (not surprisingly) do not dry.
We called the Australian customer support line on the following Monday and spoke to Ben who committed to get back to me the next day. No call back.
We recalled the support line. Spoke to Paul. Same outcome. Committment to call back. No call back.
Then we got a delayed response to our email to support. A service call was performed on Monday 25 June. The technician who attended clearly did not know why he was there and much about heat pump dryers. I had to find the instruction manual for him to read about wool drying. After suggesting I should spin wool articles longer in the washing machine, he promised to get back to me within two days. Well, surprisingly, no call back!!!!
What do I have to do to get this fixed? We thought Miele actually meant something. This is very sad.
Review about: Miele Washing Machine.
Monetary Loss: $3500.