Not resolved

Miele Washing Machine: I bought trash at the price of gold (€1350!!!!!!!!)

I bought a new MIELE W 5100 Ecocare washing machine in 2012 (it’s now 4 years old) in Cyprus. I was offered a 10 year manufacturer’s warranty.

The first problem appeared 8 months after I bought it: a lot of water was licking through the door of the w/m on the kitchen floor. Thank god I was at home and the water didn’t make it to the living room to destroy the wooden floor. I noticed that the sealing rubber of the door was cut (pic 1). The Miele technician who came to replace it said that it was not covered by the warranty (only a convenient -for the company- selection of parts is covered) and I should pay €110!!!!! to replace it. They also suggested that I caused the problem, because I didn’t know the right way to put the clothes in and pull them out of the washing machine!!!!!! They showed me the right way and I learned ☺. Anyway, I replaced the rubber.

Three years after, a second problem came up, again with the sealing rubber. Only this time it literally melted (pic 2) letting water leak in the washing machine. I called the Miele service department in Cyprus again and expressed my frustration, since it was the 2nd time in four years that I had to replace the sealing rubber. They insisted that I should pay for the rubber. This time, because they didn’t think of a fancy explanation of how this was my fault again (like washing clothes with strong acid), they came up with another ridiculous story: that I should know that I’ m supposed to change the sealing rubber every now and then, the same way I do it with my car!!!!!!! As if a washing machine rolls on its door sealing rubber. I paid €110 and I replaced it.

Now, given that I never had to change the sealing rubber of much cheaper washing machines in the past, I came to the conclusion that Miele is not exactly the definition of quality. In my opinion, both times, the problem was caused by design and/or quality issues. Feeling completely unsatisfied from the company and the washing machine, I sold it to get rid of trash I bought at the price of gold. Never again Miele. Not to mention the fact that both times it took around 12 days to replace the sealing rubber. In the meantime we had to wash our clothes at friends who were lucky enough NOT to have a Miele washing machine.


When the representative of Miele in Cyprus told me on the phone that this issue (the 2nd one) is very common and natural, I asked her if she didn’t mind if I published the story online. She answered, and I quote: “Miele is not afraid of this kind of reviews. You are free to publish your story”. I also contacted Miele in Germany via message on their facebook page, and their answer was a pdf document with the list of the parts that are covered by the 10 years warranty.

So, feeling free, I’m publishing the story… (to protect potential customers)

Thank you, Miele!!!!!

I’m so happy I will NOT have to deal with you and your “premium” products in the future,

Kypros Pisialis

This reviewer shared experience about bad quality and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Miele and uploaded a picture. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Miele.

Check out the best and the worst companies in Appliances and Electronics category for more informed decision or compare Miele to other companies on our site.

Had an Experience with Miele?

Write a review


Terms of Service
Post Comment

You May Also Like

Miele - Refrigerator Handle broken. Miele "This is the third time this happens purchase in 2013. This is a faulty design. You think you buy a top brand k14820 fridge and FN14827 freezer and you get..." Read more Miele - Customer Service Support Failure Miele "I own two Miele products, a double convection oven and a Miele dishwasher. It will be the LAST products I ever purchase from Mile. Should I encounter any person..." Read more Miele - Infested brand new dishwasher Miele "Have just spent 7mths renovating our house purchased a Miele clean steel dishwasher, this week my cabinet maker installed all our appliances that had been stored together hot plate, oven,..." Read more Miele Washer & Dryer Miele "I recently had my Miele washer model W 1926 worked on for almost $1,000.00. Now less than 30 days later the Miele washer is broke, again. I asked..." Read more Converse - Worst shoes EVER! Converse "I bought a $60 pair of Chuck Taylor's for both of my sons at the beginning of school in August. It is just now getting to be the end of..." Read more Pepperfry - Cheap & Fake Quality Products along with No Returns Pepperfry "Hi there, This is your valuable customer who had placed Order: 303369106 through which Duplicate Tupperware Bottles were delivered to me. I even confirmed that these Bottles were Duplicate by..." Read more Guardsman - The worst shopping experience of my life Guardsman "I am extremely let down by Guardsman and Nebraska Furniture Mart. I feel very taken advantage of. I saved money to purchase a leather sectional and purchased the protection plan...." Read more Daniels Jewelers - *** daniels jewelry Daniels Jewelers "They should go out of business and die there pushy and go against people agency, and the force you to buy something, i would love to destroy the conpany, they..." Read more