michelle m Eac
map-marker Reston, Virginia

POOR Customer service

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My dishwasher has been under warranty repair for a bad control panel since aug 2021 (it's mar 2022) with at 6 probably 7 service calls and hours of my time waiting for technicians and making calls to reschedule appointments and fix their system which charged me twice for warranty repairs. Miele has done nothing beyond scheduling service calls.

They never answered my emails, never followed up to assess the reason for the numerous service calls (6 service calls to fix the same thing are standard?), never proactively or responsively followed up with me except with their auto appointment confirmation. Is this customer service? Where is Miele in this? I was told by customer service that they depend upon the technicians to make the call (no matter how that call affects the customer) and that there is nothing that they can do to remedy the problem.

These are high-end dishwashers and basically Miele is telling me that they do not care. They have a process to follow and that process serves them not the customer.

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Loss:
$1500
Cons:
  • Control panel issues and extremely poor customer service

Preferred solution: Let the company propose a solution

User's recommendation: Beware not of the dishwasher but of the company behind it.

1 comment
Richard S Coq

It is apparent, majority of us that have purchased Miele, have experienced POOR Customer Support to resolve the issues with Miele Products.. At this point I would highly recommend anyone considering a Miele, to reconsider.

Calling Customer Care at Miele provides little or no help..

As most of us who have make the purchases and need support find there is no Real Support, just lip service. Shame on Miele

Patti G Eoi

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Verified Reviewer
| map-marker Kaunakakai, Hawaii

No stars, this customer is very unhappy. No response, no replacement. Miele sucks.

My $2400 dollar refrigerator broke several times, including 6 months after purchase. Their customer service is the worst experience I have ever had with any product. Now, I am to the point of legal action. I bought the service contract, and it is a total fraud too. The brief contact that I have had is full of fraud, delay, deny, deflect.
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Loss:
$6000
Cons:
  • No internal after sales service follow up
  • Miele concierge experience center
  • Worst customer service

Preferred solution: Full refund

User's recommendation: Don't buy any Miele products.

Anonymous
map-marker Auckland, Auckland

I had a trouble with post sale service, exchange and refund. Causing stress. Worst comoanu ever. I am happy with the appliances though. No issurs at all.

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I bought a rangehood that could not be installed in my new kitchen. I tried to exchange it, but had no contact from the customer service after initial one for almost 4 weeks. Bought a new rangehood and tried to return the one originally purchased. After 2 weeks the courier arranged by Miele collected my rangehood, but they did not give refound for over 3 weeks. The refound was received only after i contacted pissedvonsumer.com. Thank you guys. I got my money back four weeks after the rangehood was collected.d
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User's recommendation: If you like Miele, go for it but make sure you choose carefully. Return and exchage is a headache.

Seanpaul Sjv

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Verified Buyer
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Verified Reviewer
| map-marker South Brunswick, New Jersey

We bought a full Kitchen and now cant get servicing even with a warenty

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Miele - We bought a full Kitchen and now cant get servicing even with a warenty

From day 1 issues. We bought through Lee Plumbing in Carmel Indiana.

Problem after problem with installation that escalated all the way up to Chip Lee the owner getting involved to help finish installation. Once we finally got installation done, Lee Plumbing was gone. No service, no followup. So as issues arose, we got the run around from Miele.

Months waiting to get service. Finally, a tech had to come down from Chicago. NOT OUR PROBLEM! The guys were great to fix all our smaller issues.

Now the stove is acting up. We have a 5-year warranty. THAT GETS YOU NOWHERE! We called in for servicing only to be told they are busy for the next 3 months and we can call to try to find somebody to fix our issues.

ARE YOU KIDDING ME!

We told them Chicago could come down again for all we cared. As expected no calls, no follow up, they DON'T CARE!

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Loss:
$13000
Pros:
  • Design
Cons:
  • Service and customer service

Preferred solution: Let the company propose a solution

User's recommendation: Spend your money on another Brand

Lori W Niz

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Verified Reviewer

Follow up on Vacuum

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Four months after I replaced the motor on (since Miele wouldn't stand by their warranty) my less than a year old $850 Miele vacuum to the tune of over $300, the new motor quit working! I am not spending another dime on this piece of junk and would never recommend either the product or the company to anyone! They don't stand behind their warranties! I've since purchased a highly recommended Shark vacuum and love it!
View full review
Loss:
$1100
Cons:
  • Faulty appliances
  • Poor quality product and customer care everything

Preferred solution: Full refund

James M Dxh

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Verified Reviewer
| map-marker San Francisco, California

STILL not working properly

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Original review Feb 16, 2022
I have a Miele WWH860. Over one month ago, I contacted Miele because I was getting error messages, which I could not resolve. Miele said that I would be hearing from the local repair contact; I did not. Four days later, I reached out again and received a repair appointment for nearly three weeks later. The repairman showed-up and spent three hours trying to repair the machine. He left; I put in some wash and got a different error message. I contacted him directly, and he said that I need to start the whole process AGAIN. I have, and Miele is sending out a different repairman from a different contractor. NOT good.
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Cons:
  • Horrible service

Preferred solution: Deliver product or service ordered

Wayne C Dcg

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Verified Reviewer
| map-marker Laval, Quebec

Terrible product

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Updated by user Oct 02, 2021

We have not received any feedback from Miele and I honestly don’t think they care

Original review Oct 02, 2021
We purchased our Miele dishwasher 6 1/2 years ago and the upper and lower rack started rusting very bad. We called the Premier appliance centre this is what Miele calls themselves.

They told us it was regular wear and tear but I explain to the person I was talking to that it was the bottom of the racks it had the most rust as you can see in the pictures I provided, he said it would be $900 to replace the racks but because we were disappointed with the quality they would give us 40% discount which is still an outrageous price. They escalated our call to the presidents office and when they called us back they also said it was normal wear and tear and they could do nothing else for us. This Premier product is junk in 60 years I have never seen racks prematurely rust. Beware and do not purchase any of this companys products.

And if you do some research you will see that we are not the only customers that are having a problem with this product. If any other customers are disgusted with the customer service that we are receiving for this problem we should start a class action lawsuit.
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Cons:
  • Poor quality control

Preferred solution: Let the company propose a solution

User's recommendation: Do not buy this product

Marius Liu

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Verified Reviewer
| map-marker Andover Township, New Jersey

Lost my2 dishwashers worth $15,000 and do t know where they are

DEmile said they delivered my 2 high speed dishwashers worth $15,000 But delivered to wrong address if even delivered Keep telling me they are on there way but keep changing the dates Do t buy from them they are scammers
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Loss:
$15000
Cons:
  • Disrespectful to consumer who spent good money

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t buy from them

chris c Qhy

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Verified Reviewer
| map-marker Buffalo Grove, Illinois

Miele Product a Lemon Customer Service Garbage

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My wife and I purchased a Miele Stove in 2015 from Abt in Illinois. We also bought extended 5 year warranty.

During the first year we encountered a problem with the left front burner not igniting properly and a build of gas as the igniter just clicked. We called Abt for service and they can out and replaced the igniter. About 9 months later it happened again and because Abt serviced it once already they said I needed to contact Miele to have them come out and fix. We did this and Miele came out and replaced the entire left Burner and all parts.

They had to basically deconstruct the entire stove to fix the problem. All seemed fine up until 2020 the same burner started back up with the same problem. We didn't call for service due to Covid-19 and decided to wait because we thought our warranty was good until Dec of 2021. We bought an extended 5 year warranty so this should not have been a problem but apparently they say you are buying 5 years but in reality it's only 4 because they add the first year original manufacturer warranty in with the 5 years which is pretty misleading as well.

So when I called customer service they informed me my warranty expired in Dec 2020. I then told them this issue has happened three times two of which were during warranty. They told me they would put it up tot their "Good Will" dept to authorize a repair for free and I would hear back from them 48-72 hours after my complaint. That was on Nov 16th of this year.

I called after the first 72 hours expired and they claimed I didn't hear from them because of the holiday and I would hear back soon. I decided to call again today Dec 3 2021 and was informed that I didn't hear back because my claim was denied. They say they have no record of my issue being serviced. So all Miele has to do is claim they never serviced a product in order to not stand behind it.

We paid upwards of $5,000 for this stove. I would highly recommend anyone considering this company for any product to steer clear based on their customer service alone.

It was the first time my wife and I decided to go high end on an appliance. Expensive lesson learned.

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Loss:
$5000
Pros:
  • Zero pros
Cons:
  • Eveything

Preferred solution: Let the company propose a solution

User's recommendation: Stay Away!!!

Yvonne N Oya
map-marker Surrey, British Columbia

Customer complaint

Expensive fridge not working Spent weeks sending emails and calling a basket full of different numbers which btw all seem to point to same msg and music and no one answers Best I got was a fb msg with link to complete customer service fore which says someone will read in 48hours I need my fridge fixed
View full review
Cons:
  • Customer service
  • Faulty appliances

Preferred solution: Let the company propose a solution

User's recommendation: Contact ombudsman in Canada

Anonymous
map-marker White Plains, New York

Miele is cutting quality corners and customer service is totally ignorant of the products

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I have been using Miele products for over 3 decades But in the last several years the quality has fallen off a cliff and smart customer service no longer exists. Newer appliances now have cheap and flimsy parts that break easily My new Miele dishwasher required a new pressure switch after 5 months of use. this cost me hundreds of dollars. The warranty did not cover it because I owned the unit over 12 months, just did not install it right away due to a renovation. I remember years ago always speaking to smart technicians there. Now calls are answered by UN-knowledgeable people with dogs barking and or babies crying in the background.
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User's recommendation: Figure it out

1 comment
Guest

agreed

Michele V Byt
map-marker Perth, Western Australia

I brought 2 miele products my plumber said i need a non return valuefor my dryer i rang the store i bought the product from

I tried calling miele got answering machine left my contract details no call back Why is it so hard to get service they charge a premium for the products Pity the service doesn't match
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Preferred solution: Let the company propose a solution

User's recommendation: Think twice

Anonymous
map-marker Saskatoon, Saskatchewan

Ordered a vacuum. Not delivered

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I ordered a vacuum directly from the company website. Paid for it. Confirmation of order, credit card charged. two weeks later, no communication, so I called to find out that the vacuum is out of stock for 4 more months minimum. They sold me something that is out of stock! Now will be up to two weeks for a refund. DO NOT BUY FROM THEM DIRECTLY. if you like their products, buy from a small company who will stand behind you.
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Preferred solution: Full refund

Kevin M Wit
map-marker West Caldwell, New Jersey

Bad Dishwasher

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I would NEVER recommend purchasing a Miele product ever again! After doing some research and purchasing an expensive ($1400) Miele dishwasher due to the product reputation in January the dishwasher NEVER worked right.

The dishes come out dirty almost every time we use it and have to be hand washed , the dishes are also soaking wet after every cycle. We have had the dishwasher services twice by Miele technicians who of course found nothing wrong. We tried disputing the purchase with our credit card company to no success. I called Miele yet again and filed a complaint insisting the dishwasher is faulty and I would like a new dishwasher or a full refund.

Someone from Miele was supposed to call me within 24-72 hours and that was a week and a half ago. Called yet again today and insisted on speaking to a supervisor only to be 'disconnected' FIVE times. DO NOT WASTE YOUR TIME OR MONEY ON A MIELE PRODUCT. THEY DO NOT STAND BY THEIR PRODUCT AND HAVE HORRIFIC CUSTOMER SERVICE!

Another 2 weeks later and I am STILL going in circles with Miele. They dont call back when they say they will, constantly get disconnected when talking to a rep which is probably a tactic of theirs (happens every time), they say they have no authorization to put you through to a supervisor.

THIS PLACE HAS THE WORST CUSTOMER SERVICE I HAVE EVER SEEN. I am ready to just drop this dishwasher in front of their HQ in Princeton with big sign on it about how bad Miele is.

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Loss:
$2000

Preferred solution: Full refund

User's recommendation: Do Not Buy!

Anonymous
map-marker Brisbane, Queensland

Almost 3 weeks to get aservice call for a dishwasher bought a new one and had huge problemds and am reporting them to dept of fair tnading they were good bet are now very slow to servece

they dont allow] aneone else to senvice their machines so you are buying a lemon. which no one will service if it goes wrong
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User's recommendation: dont buy miele