Anonymous
map-marker Santa Barbara, California

Miele dishwasher panel nowhere to be found in 7 months. Miele rep unable to assist

I have been waiting since February 2008 for a stainless steel door panel for a standard size Miele diswasher. Discount Warehouse Appliances and the Miele rep have three times produced the wrong door. Twice for an 18 inch dishwasher. There seems to be a serious issue of competence involved with no one willing to actually find the correct panel. It is impossible to believe that in seven months the correct panel could not have somehow been located and delivered to the store. Most frustrating is the fact that the manager of Discount Warehouse Appliances is so slow to respond. Weeks go by and no word.
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bcosor C
map-marker Baltimore, Maryland

Miele Washer

This is a rip off. We have had it for a few years. It never works for more than a couple of months. Then it stops working. We call the factory, they make an appointment and half the time they never show up. Then they talk my wife through hours of trouble shooting and she gets it to work again for a few more weeks. They keep blaming her for using too much of the wrong kind of soap. But we buy their overpriced soap and only use the 1/4 cup. This is a rip off do not buy. They make *** and do not service it.
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Loss:
$2500
5 comments
Guest

My Miele dryer is 5 yars old and fell apart. The person who made the appointment said it was the first generation of that model and they had made a design error.

Miele said the person who told me that told me in error that it was a design flaw. According to them the dryer was 5 years old and just needed a repair because the part failed. They refunded the parts for $120 but the labor was $400 plus and they refusd to refund that. Do not see the point of paying so much for an appliance if it is just going to break down after years especially since I was assured it would last me at least 15 years before it would need service.

This was true of the old Miele's I have owned. Now Miele seems to be another manufacturer that is cutting corners and producing inferior products.

Guest

I own the top of the line Miele washer and dryer and I love them. I plan to buy their top of the line dishwasher and a fridge too. Miele rocks.

Guest

Miele Washer Destroys My White ClothesMy new Miele washer and dryer were delivered 6/09. I started noticing grey spots on my white clothes within a couple of months.

On a 11/09 service call the Miele repairman told me to run an empty sanitize cycle and reduce the amount of HE detergent that I was using to one tablespoon. I did as he instructed and it did not correct the problem. I called Miele 11/30/09 and insisted on returning the units so that I could buy another brand.

I was told that a supervisor would call me withing 48 hours. Very disappointed.

Guest

I just do not biele what it is that i am reading. I have had both Maytag and Miele laundry.

The Maytag washer that I bought in 1999 was dead on arival, that is not all; it never worked correctly. 18 service calls later, I replaced it with a Miele and did not look back. Don't overload it, including the new Maytag( which really isn't a Maytag).These two brands are on two different planets.

Miele is so much better than Maytag, and now especailly that Whirlpool has taken over. As far as the light bulb wearing out, close the door, that is one way that you can make it last.That would be the best that I can tell you, And please tell the truth next time, Okay?

Guest

I have to agree with the poor quality but the service was fine. My washer packed up after 5 and a half years - the motor went.

A new motor and brushes would have cost me $750 and only a one year warranty on this motor - this from a company which advertises 20 years from their motors but clearly does not stand behind them. They were really trying to sell me a new one or reconditioned one!! I bought a new Maytag with 5 year warranty for less than the repair cost.

I also have a Miele dryer.

I had to replace the original light bulb after 3 years. The replacement cost $30 and lasted about 6 months.

Having used it in the dark for a while I'm now trying to find a bulb online as I can't afford $30 every 6 months for the Miele one and it's impossible.

No more Miele for me, but it's the quality rather than the service.

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