Miele
Reviews and Complaints
Miele - Will never buy Miele again
When I first used my new Miele W4800 washer on my dirty coveralls a few years ago, it became obvious that there wasn't enough water going into the machine to clean the clothes, only enough to wet them. I was told this is normal.
The local dealer was kind enough to give me a copy of the computer codes. One can access the programming through use of the panel buttons. I phoned Miele Customer Care to ask them a technical question about raising the water levels but first had to go through the "Is the machine plugged in?" "Are you using too much soap - too little soap?" "Are you using the right cycle?" nonsense. Finally I insisted on talking to a superviser who stonewalled me every chance she got.
She was very unfriendly and unco-operative and eventually said she would direct me to the technical dept. which was a phone answering machine. I never got a call back even though I called a few times.
And now the Miele T9800 dryer fan impeller has exploded and the fan housing has *** in it.
I ordered and received a new impeller from Miele and I have noticed that the flimsy old plastic impeller has been replaced by one that looks like it's made of stronger plastic.
Like others here, I paid a big premium price expecting Cadillac quality, service and care but I'm very disappointed. Never again.
Dishwasher part poor customer service
H.A.
Miele coffee machine - poor quality
DON'T BUY FROM MIELE RIP OFFS $20k
Rip off parts
Mr Rupert Grey
miele washing up machine motor fails 7 years after purcse, less the halfway through its official life expectancy as put by Mielae. The guarantee expired under 2 years ago. this was one of the most expensive machine on the market at the time. In deciding to buy it we relied on Miele's reputation for producing machines which lasted coupled with good follow up service.
The mile official to whom we spoke about this appeared to be totally disinterested. H refused to discuss replacement of the motor or even
discuss a discount on new one.
the last time I buy a miele product
Poor back up service
Expensive service/poor quality washer
Mr purcell
Poor After Sales Service
Horrible customer service and moldy dishwasher
We had a dishwasher installed 7 months ago. Since almost day 1, it emitted a foul odor and it got to the point where our dishes came out smelling like a moldy wet dog.
I called for technical support several times and was basically blown off, told I needed to use less soap, clean it with their brand name dishwasher refresher and leave the door open at all times to air it out. Ridiculous! But, I did all of it and the smell persisted. The door was only closed when I ran a load overnight, and we would wake up to a musty foul smelling washer again.
I've even tried different soaps and rinse aids. I've been cleaning the food trap every 1-2 weeks (instead of every 2-3 months like they say)and last night I discovered that it was full of mold. Disgusting. Called Miele again today and was told it's my fault because I'm not maintaining the dishwasher properly.
What the heck else do they expect me to do?!
It felt like pulling teeth, but at least I finally got them to send a tech out. We will see how that visit goes...
Miele - Misleading info, Poor Service, & Poor Quality
Miele oven
With Miele, the Emporer is wearing NO CLOTHES!
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I am on our 4th impeller dryer fan in 5 years. Why would any company build a fan out of plastic that will warp when exposed to high heat.
I also had no luck climbing the chain to reach someone who actually was willing to stand behind there product. I would not recommend a Miele dryer to anyone.....stay as far away from this piece of *** as possible. P.S.
I clicked on the *** by accident and it changed the count to 5 - I was unable to retract my accidental click. I definitely know first hand this poster is not ***