filters
state:
Show
city:
Show
product:
Show
We love Miele appliances, and have many. Recently we purchased a 36" W fridge with freezer at bottom, and the service for installation & repairs has been a rollercoaster ride of highs and lows. The highs include the fridge itself: it's amazing. And Miele did replace a...
Read more
1.0
I didn't like
  • Customer service that was not accountable
#1114605
Reply to reviews
We did a major kitchen remodel in late 2015 and one of the center pieces was the pair of white glass faced, touch panel controlled Miele ovens (DGC6800, H6800BM). They looked wonderful on our dark walnut wall cabinets, and their brushed chrome handles looked wonderful...
Read more
3.0
I liked
  • Combi steam oven
  • Humidity and temperature setting multi-stage cooking
I didn't like
  • Poor reliability of speed oven
  • Error is manufacturing
  • Did not extend waranty for time lost due to manufacturing error
#1108868
Reply to reviews
My experience with MIELE after sales service and support in Sept 2017 is similar, 3 months to fix wine cooler and still not fixed, each phone contact with Miele one requires to allocate 20 to 40 mins, you get shuffled between planning, resolutions, technician team...
Read more
3.2
Claremont, Western Australia
I didn't like
  • After sales service is a complete joke
  • No internal after sales service follow up
  • Time taken to rectify a problem on the phone
#1103676
Reply to reviews

Miele fridge freezer horrible

Miele
#1101697
2.1
Details
Brand New appliance squealed like a dying cat. After multiple attempts to get a repairman, one finally came and changed a motor. Simultaneously I complained about low ice production and condensation in the freezer at the same time and it wasn't addressed. Now, six months later I am still trying to get this issue resolved. Customer service is awful!
Comment
Show
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website

Miele - Dishwasher won't turn on

Miele
#1040336
1.4
Details
I expect more than 5 years from a machine costing $2,500. I have previously had more than 10 years service with Dishlex costing a third of the price and if required service people came within a few days not a few weeks! Very disappointed with Miele.
Comment
Show
Ease of Use
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website

Miele H6800bm Oven Review

Miele
#1011107
1.4
Details
Would never buy miele again , nothing but trouble with our ovens . Service is bad and the big thing is you can't clean them . Can't believe how many complaints there are
Comment
Show
Customer service
Diversity of Products or Services
Ease of Use
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty

Miele Shipping Service Review

Miele
#996002
Ordered dish washer chemicals on 14.12.2016. I called and a lady promised me that if I book online I will get it that week. I only ordered the available products. Washing powder and rinsing aid. Did not receive it till today, we are on 23 February. I request my money back and an appology. Naomi Dinur Johannesburg
Comment
Show
We bought the lot, oven, microwave, steam oven, 2 dishwashers, cook top, down draft, 36" fridge, 36" freezer and they all stink! I am 2 years in and I am on my 3rd down draft and it is broken, 2 fridges, 3 freezers, microwave handle fell off and the door discolored...
Read more
#1102422
Reply to reviews
Miele - Product and service first class
Have had two houses in the past twenty two years. First house dishwasher cook top and double oven. No issues. House from 12 years with counter top dishwasher and convection oven. Bought the extended service. Service guys are great and friendly and know their product....
Read more
5.0
#1088769
Reply to reviews
Great product but company is unreliable, does not answer calls, does not return calls, does not deserve success, does not meet deadlines or commitments. They will ruin your life if they can. Crummy company. Their motto is "You need us more than we need you!" Don't give...
Read more
1.8
I liked
  • Product quality
I didn't like
  • Service
#1081877
Reply to reviews
My complaint is no different than 100's of others you have received regarding defective "water proof systems" which you are reluctant to acknowledge or take responsibility for. My service provider is ordering this part for the 3rd time which equates to 4 systems in 9...
Read more
Anonymous
Victoria BC

Service problem never responded to by Miele management or ownership. Their sales are so high they could not care less about you. They will grab your money and run. There are o...

Anonymous
bmcq

Ibid. Op Cit. Ditto. This is a design flaw and should have been acknowledged and fixed properly. We've spent over $700 fixing our dishwasher and have had unbelievably bad and ...

#1079042
Reply to reviews
Bought a Miele fridge. So far the fridge is fine but the delivery guys walked it on its 2 feet across 4 feet of my brand new vynl kitchen floor and cut it in several places. I'll complain to them about it, but there's nothing anyone can do. Foor is a single sheet of...
Read more
#1073187
Reply to reviews
We have a custom built home as per our own architect... not a modification of a tract home. Our kitchen has all hi end products. Our refigerator is a Miele and broke down within 4 months. 1. Problem-The business from which we brought the product does not service Miele...
Read more
Anonymous
Anonymous

The parts will have to come from Germany and you will have to buy another fridge to get buy in the meantime.

2.0
I liked
  • Overall design and build quality of miele
I didn't like
  • Customer servce
  • Poor service
  • Complicated installation plus discourtesy of service personnel
#1062086
Reply to reviews
The steam oven worked great for 3 months and I loved it every minute but after that, it stopped working. The technician came out and identified the steam generator broke. The guy had the part but he said it required two people to get the oven out so I had to...
Read more
3.0
#1061992
Reply to reviews